# Connect Claude (web, Desktop and mobile)

**What this is:** add Bill & Ben as a custom connector in Claude.
**Who it is for:** anyone with Claude on claude.ai, the Desktop app or the phone app.

## Who can use it
Custom connectors are on Free (one connector only), Pro, Max, Team and Enterprise.

- **Free, Pro, Max:** you add it yourself.
- **Team and Enterprise:** an **Owner** adds it once for the organisation. Then each member connects their own account. On Enterprise, a custom role with "Manage access to Libraries" can also manage them.

Claude calls our server from Anthropic's cloud, not from your computer. So Bill & Ben must be reachable from the public internet. This is a task for your admin, see below.

## What an admin must do
- On Team or Enterprise, an owner adds the connector: Organization settings, then **Connectors**, then add a custom connector with the server address.
- Make sure your Bill & Ben permissions are set (`gateway.connect`, see [permissions](../platform/permissions.md)).
- If your network restricts access, allow Anthropic's outgoing addresses: 160.79.104.0/21 and 153.61.208.0/20.

## Steps (Free, Pro, Max)
1. Open Customize, then **Connectors**.
2. Choose **Add custom connector**.
3. Enter the name (Bill & Ben) and the address `https://ai.<brand>/mcp`, then continue.
4. If asked how to sign in, choose **Sign in now**. For the OAuth client, choose **Use Claude's published identity**, or **Register automatically**. You cannot change this later without removing the connector.
5. Bill & Ben's sign-in page opens. Sign in with your company account and choose **Allow**.
6. In a chat, switch the connector on and ask: "What can you do with Bill & Ben?"

## Steps (Team and Enterprise members)
1. Wait until your owner has added the connector.
2. Open Customize, then **Connectors**. Find Bill & Ben (marked "Custom") and choose **Connect**.
3. Sign in and choose **Allow**.

## What you can do
All the tools on the [overview](../connect-your-ai.md#what-you-can-do-once-connected). Tools that only read run without a prompt. Tools that change or cancel work ask first. Claude cuts very long results, so open the Helmora link for the full answer.

## If it goes wrong

| You see | What to do |
|---|---|
| "Couldn't reach the MCP server" | Claude could not reach the address. Check it ends in `/mcp`. Ask your admin whether `ai.<brand>` is public and not blocked. |
| "Authorization with the MCP server failed" | Remove the connector and add it again. If it repeats, send the reference code that starts with `ofid_` to your admin. |
| "Unexpected error while invoking tool" | Try again. If it repeats, send the `ofid_` reference to your admin. |
| Sign-in page says **Not on your organisation's list** | Your admin must add you. |
| "your organisation has not given you gateway access" | Ask for `gateway.connect`. |

For limit and budget messages see [common problems](../connect-your-ai.md#common-problems).

## Disconnect
1. Open Customize, then **Connectors**.
2. Open Bill & Ben and choose the option to remove or disconnect it.
3. Owners remove an organisation connector under Organization settings, then Connectors.

Anthropic does not say whether removing a connector ends the token on our side. To cut access at once, ask your admin to remove your `gateway.connect` permission.