# Plans FAQ

**What this is:** short answers about plans, trials and billing.
**Who it is for:** buyers and billing admins.
**You will learn:** what the trial includes, what the plans include, and what happens when payment fails.

The full table of what each plan includes is in [Plans and billing](platform/billing.md). This page answers the common questions. Team is EUR 25 and Business is EUR 59 per person per month, excluding VAT; Enterprise starts at EUR 2,500 a month and your Bill and Ben contact quotes it.

## Trial

**How long is the trial?** 14 days. It needs no card.

**How many people can try it?** Up to five people share one seat pool during the trial.

**Is anything limited during the trial?** Yes. Meeting minutes, sandbox minutes, storage, web look-ups and AI use have fixed limits, listed in [Plans and billing](platform/billing.md#plans). Nothing is unlimited.

## Plans

**Which plans exist?** Trial, Team, Business and Enterprise.

**What is the difference?** Larger allowances per person, more model choice, and on Business and above: your own sign-in provider (SSO), audit export, devices, custom agents and an unlimited number of custom roles.

**What counts as a seat?** One person. Allowances are per person and grow with your seats.

**Can I change plan?** Yes, from **Billing** in the console, if you have the billing permission. The change takes effect within seconds.

**What does an Upgrade pill mean?** The feature is not in your plan. Members can send a request to their admins from it.

## Usage and overage

**What is metered?** Model use, meeting minutes, sandbox minutes and storage. Agent tasks, gateway calls and web look-ups are counted but not charged.

**What if we use more than the plan includes?** Only use above your plan's allowance is billed as overage. Check **Usage** in the console at any time.

## Payment problems

**What happens if a payment fails?** Warnings first. After 14 days, model use and new runs stop. After 30 days, everything stops except exporting your data. Paying the invoice brings the company back to normal at once.

**Is my data deleted?** No. Nothing is deleted because of an unpaid invoice. Deleting a company is a separate request that an admin makes.

**What if the subscription is cancelled?** The company becomes read only: you can read and export, not change.

## Free access

**Can someone get free access?** Bill and Ben staff can grant a plan at no charge. Your own owners can grant it to people in your company. Every grant is logged.