Plans and billing¶
What this is: how a tenant gets a plan, pays, is metered and what happens when a payment fails. Who it is for: tenant admins and billing admins. You will learn: the plans and what they include, the usage meters, the state a tenant is in when payment fails, and comp grants.
Team is EUR 25 and Business is EUR 59 per person per month, excluding VAT. Enterprise starts at EUR 2,500 a month plus usage, and your Bill and Ben contact quotes it. Billing turns payment events and usage into your tenant's billing state.
Plans¶
These are the current plan values and they can change. A change an admin makes in the console takes effect within seconds. Numbers are per user and scale with seats, except the trial, which is one pool. Only custom agents and custom roles can be unlimited.
| Entitlement | Trial | Team | Business | Enterprise |
|---|---|---|---|---|
| Length or minimum seats | 14 days | 3 seats | 10 seats | 25 users included |
| Members | up to 5 share one seat pool | by seats | by seats | by seats |
| Meeting minutes | 300 in total, 60 a day | 200 | 400 | 600 |
| Sandbox minutes | 150 | 300 | 600 | 1,000 |
| Storage (GB) | 1 | 5 | 20 | 20 |
| Web look-ups (per company, per month; they pause at the limit, never billed extra) | 300 | 3,000 | 15,000 | 50,000 |
| Company library size in passages (per company; uploads and connector syncs stop at the limit, nothing is deleted) | not included | 100,000 | 500,000 | by contract |
| AI included (vendor EUR) | soft 8, hard cap 10 (pool) | 6 | 14 | 20 |
| Model roles | standard set | standard set | adds the deeper-reasoning models | adds the deeper-reasoning models |
| Gateway detail | summary |
summary |
full |
full |
| Custom agents | 0 | 0 | 3 | unlimited |
| Custom roles | 3 | 3 | unlimited | unlimited |
| Devices, SSO, SCIM, audit export, always-on workspace | no | no | yes | yes |
| Server scripts, dedicated | no | no | no | yes |
The gateway soft budget is per user times the number of seats. A tenant that needs another figure can have its plan values replaced. A trial tenant is created by signup with one seat and a 14-day trial; it needs no card.
Checkout and customer portal¶
From the Billing page you start checkout for a plan change or open the customer portal to manage your card and invoices.
You need billing.manage for this. Payment confirmations from the payment provider update your tenant's state automatically.
Usage meters¶
All usage is counted in one ledger, with monthly totals.
| Meter | Counted from | Billed as overage |
|---|---|---|
| Model spend | model use, hourly | yes, with a markup |
| Meeting minutes | the bot joining a meeting until it ends | yes |
| Sandbox minutes | the start of a sandbox task | yes |
| Storage | a nightly measurement | yes |
| Agent tasks | one per task | no |
| Gateway calls | one per gateway tool call | no |
Only usage above your plan's inclusion (the per-user value times seats) is billed as overage. Complimentary tenants are never billed.
Failed payment: the billing states¶
A tenant is always in one billing state. Payment events and a regular check both use the same rules, so they cannot disagree.
In short: a failed payment moves a plan step by step, and paying the invoice brings it back.
Legend: yellow = a person, blue = Bill & Ben, purple = outside services, red dashed = a check or a stop. Open full size
| State | What stops | How you get there |
|---|---|---|
| Active | nothing | trial (no card), paid invoice, active subscription, or a tenant-wide comp |
| Past due | nothing yet; warnings | first failed payment, day 0 to 13 |
| Restricted | model use and new runs | day 14 |
| Suspended | everything except data export | day 30 |
| Read only | writes | trial ended unpaid, or subscription cancelled (from any state) |
- A paid invoice always returns the tenant to active. Read only comes only from trial end or cancellation, never from the clock.
- Day 120 of an unpaid run is only recorded in the audit log. Nothing is deleted and no email is sent. Deleting a tenant is a separate, manual process.
- A missing or cancelled subscription is read only (fail closed).
Complimentary access¶
Bill and Ben staff can give a tenant or a user a plan at no charge. The rules:
- A tenant-wide grant keeps the tenant active and ends payment reminders. A revoke may resume them.
- A staff permission allows any grant. A narrower permission,
tenant.grant_complimentary, allows grants to single users of your own tenant only. Every outcome, including a refusal, is audited. - A grant has a reason, an optional end date and an optional model budget. User budgets are added to the team spend cap.
- Bill and Ben's own tenant keeps a permanent grant.
- How to use it: admin console.
Not available yet¶
| Item | Status |
|---|---|
| Live payment test run | Planned |
| Deletion notice by email | Planned; today an audit row only |