Troubleshooting¶
What this is: the common problems and their fixes. Who it is for: members and admins. You will learn: what a message means and who can fix it.
The agent does not answer in Teams¶
| What you see | Why | What to do |
|---|---|---|
| "I don't know your account yet. Sign in to link it:" | Your Microsoft account is not linked to your Bill and Ben user | Use the link in the message and sign in |
| "I can only take requests from people your admin has allowed." | You may not ask this agent | Ask your admin for a role that includes it |
| "I'm not enabled in this chat. Ask your admin to enable me here." | The chat or channel is off | Admin: open Channels and turn it on |
| "I can't confirm what you are allowed to ask me right now, so I did not start." | A short fault on our side | Try again in a minute |
| "Spend cap reached, ask your admin." | The company reached its AI budget | Admin: check Usage and Billing |
| No answer and no message | The agent is paused | Admin: open Agents and resume it |
More detail: Teams chat.
Meetings¶
- The agent does not join. Check that you have permission to invite an agent. If the organiser's policy uses a lobby, admit the bot. It waits 10 minutes.
- The agent leaves by itself. It leaves if captions never start within 2 minutes.
- It does not react when I speak to it. Say its name at the start of a sentence: "Bill, what did we decide?"
- No summary after the meeting. A summary is written only when the meeting has an owner, the person who invited the agent. Invite it again from your own account. See After the meeting.
Sign-in and the console¶
- A page is missing. You only see pages your role allows. Ask your admin if you need one.
- "Confirm it's you." The page needs a second sign-in step. Add one in your Microsoft or company account, then come back.
- A feature has an Upgrade pill. It is not in your plan. Use Ask your admin.
- An invited person cannot get in. Check the email address matches their sign-in account, and that sign-in is set up for your company.
Connecting your own AI app¶
The table of messages is in Connect your AI. The most common one is "Not on your organisation's list": ask your admin to add you.
Billing¶
- A warning about payment. Pay the invoice from Billing. Service returns at once.
- Model use and new runs stopped. The payment is more than 14 days late. See Plans FAQ.
Still stuck?¶
Write to your admin first. Admins can ask their Bill and Ben contact. Please include what you did, what you saw and the time.